What is the Trezor® Wallet?

The Trezor® Wallet is a hardware wallet designed to keep private keys offline and secure. As a physical device, it isolates seed phrases and signing operations from internet-connected machines, reducing exposure to malware and phishing. Whether you use it for Bitcoin, Ethereum, or many other tokens, the Trezor® hardware wallet delivers a strong security posture for long-term storage and everyday transactions.

Getting started: trezor.io/start, Trezor® Suite & Bridge

Begin setup at trezor.io/start — the official gateway that detects your model and links you to the recommended tools. Two key pieces of software support your device:

  • Trezor® Suite — a desktop and web app for managing accounts, sending/receiving crypto, and firmware updates. Look for the Trezor Suite App download for your OS.
  • Trezor® Bridge — a small background service that allows web browsers to communicate securely with your Trezor® device. Use the Trezor Bridge Download if your browser doesn’t detect the device automatically.

Login, verification & account recovery

Trezor® does not use cloud passwords to access seed material — login to the Suite requires connecting your device and entering your PIN on the device itself. If you lose access, the recovery seed (24 words by default) is the only method to restore accounts to a new hardware wallet. Always keep the recovery seed safe and offline; never share it.

Troubleshooting common problems

Below are practical fixes for frequent user issues:

  • Trezor® login not working / Unable to login Trezor — ensure device firmware is up-to-date, use the official trezor.io/start page, and try a different USB cable/port. Confirm the PIN is entered on the device screen (not in the browser).
  • Error connecting Trezor® account — reinstall or update Trezor® Bridge, clear browser cache, and restart the browser. Avoid third-party browser extensions when connecting.
  • Trezor® Suite App not working / Can't verify Trezor® Wallet — run Suite as administrator (Windows), check OS permissions, and verify you downloaded the app from the official site.
  • Trezor® 2FA reset — hardware wallets don’t host conventional 2FA; for services using an authenticator key stored on a Trezor®, recover access using a backup method offered by that service or restore keys from your recovery seed.

FAQs — Common user intent

Q1: How do I start with my Trezor® device?

Visit trezor.io/start, follow the model prompts, download Trezor® Suite or Bridge if asked, connect the device and create a PIN and recovery seed.

Q2: Where do I download the Trezor® Suite & Bridge?

Always download from trezor.io/start — the site serves the correct Suite and Bridge installers for your operating system.

Q3: What if my Trezor® won’t connect to Suite?

Try a different USB cable/port, reinstall Bridge, restart your browser, and ensure no other crypto apps are blocking USB access.

Q4: How do I recover my wallet?

Use the recovery option on a new Trezor® device and enter your 24-word seed exactly in order. This restores your accounts and keys.

Q5: Can support ask for my recovery seed?

No. Official support never asks for your recovery seed. If someone requests it, it’s a scam.

Q6: What about firmware updates?

Keep firmware up to date via Trezor® Suite — updates patch security and improve compatibility.